Search Results
All Categories
Clear
Search
Apply
Search in
Category
Reset
Filter by
Prev
Next
Guides
Log out
Account dashboard
Select your language
https://support.squarespace.com/hc/
VIDEOS
https://learning.squarespace.com
WEBINARS
https://forum.squarespace.com
FORUM
/hc/requests/new#choose-topic
CONTACT US
LIVE CHAT: CLOSED
LIVE CHAT: OPEN
Log in
See All Results
Send
Choose a topic
We think this will help:
Still need to contact us?
Real-time conversation and immediate answers.
Live Chat
Monday - Friday:
4:00AM to 8:00PM EST
Send us a message and read our answer when it’s convenient for you.
Email
Contact us by email to get help with this topic.
24 hours a day
7 days a week
Log into Squarespace
Go back
This guide is not available in English. You will be redirected in 5 seconds
We currently offer live chat support in English only.
EMAIL SUPPORT IN SPANISH
CHAT IN ENGLISH
Squarespace 5 Help
For questions about the legacy Squarespace 5 platform, please visit its Help Center:
Back
Regain access to your account or site
If you’ve tried to
recover your Squarespace or Acuity account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.
Before you begin:
• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.
• For your security, we’ll only provide account details to the account holder.
• For help recovering a Google Workspace account, contact us here.
Email address where we can contact you.
What situation led to the trouble accessing your account?
URLs of any websites connected to the account. Enter as many domains as possible.
Please attach both of the following documents:
• A government-issued ID. For example, a driver’s license, passport or permanent resident card.
• A bank statement that shows the bank header, bank accountholder name, and the most recent Squarespace charge. You are free to obscure other personal information in the document. (Not required for two-factor authentication issues.)
Note:
• If you entered multiple websites above, attach statements showing the most recent charge associated with every site.
• Ensure your files are .jpg or .png so we can view them.
Request Account Access
Follow these steps:
Learn More
Request a Refund
Hear back in 2 business days.
If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.
Use this form to submit a request about exemption from sales tax collected for Squarespace payments.
Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.
If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.
General sales tax feedback
Request an exemption from sales tax
Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here:
https://sqsp.link/hMaBjwSquarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of copyright infringement committed using the Services.
To submit a notice of claimed copyright infringement, you will need to submit a notice of infringement using the form below.
Please be aware that in instances where Squarespace is merely the Registrar and does not provide web hosting services, Squarespace does not control the content and the content does not reside on Squarespace’s servers; you will need to resolve the claimed copyright infringement directly with the site owner or the web hosting service provider.
Squarespace's response to notices of alleged copyright infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of copyright infringement may be forwarded to the user who posted the allegedly infringing content or the site owner.
#
#
Squarespace Scheduling is now officially Acuity Scheduling. For help setting up appointments, search “Acuity”, or find related guides under “Acuity Scheduling”.
#
#
Please use this form to submit a request regarding a deceased Squarespace customer’s site or Acuity Scheduling account. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this
here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.
A note regarding Acuity Scheduling accounts:
Granting billing permissions is not possible on Acuity accounts without a Squarespace login. However, we can cancel or remove the account.
Submit a request about a deceased customer's account
Subject
Any comments, requests, or concerns we should know?
Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.
Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EST. Messages sent outside these hours will receive a response within 12 hours.
Monday - Friday:
4:00AM to 8:00PM EST
Squarespace Help Center
Find answers and resources
See More Results
Browse by product
Websites
Adding content with blocks
Formatting your images for display
Changing colors
SEO checklist
Domains
Connecting a domain
Moving a domain to another site
Renewals and expiration
Transferring a domain
Commerce
Adding products to your store
Connecting a payment processor
Creating discounts
Setting up taxes
Email Campaigns
Building mailing lists
Creating sender profiles
Email campaign best practices
Getting started with Squarespace Email Campaigns
Google Workspace
Using Google Workspace with Squarespace
Adding more Google Workspace users
Signing up for Google Workspace
Renaming a Google Workspace user
Acuity Scheduling
Adding Acuity to your website
Starting an Acuity Scheduling trial
Creating and editing appointment types
Acuity Scheduling FAQ
Member Areas
Creating gated content
Customizing the Member Areas experience
Managing members
Getting started with Member Areas
Video Studio
Creating projects
Getting started with Video Studio
Project steps and sections
Video Studio best practices
Guides by topic
Show more
Show less
Getting started
Everything you need to start and launch your site on Squarespace
Account
Analytics
Get help with your account settings, password, and site contributors
Billing
View reports to gain insight into visitor engagement and sales
Get help with your plans, payments, and subscriptions
Commerce
Learn how to set up, manage, and grow your online store
Domains
Get step-by-step help with registering, transferring, and connecting domains
Google Workspace and custom email
Images and videos
Set up a custom email address with your domain
Make your site stand out with images, videos, and banners
Integrations and extensions
Add third-party integrations to help you manage, optimize, and expand your site
Marketing
Spread the word about your business with Squarespace’s all-in-one marketing tools
Pages and content
Privacy and security
Learn how to build and edit your site with pages, sections, and blocks
SEO
Get information about security, SSL, data privacy, and policies about Squarespace
Learn how to optimize your site for search engines with the best keywords and content
Acuity Scheduling
Book and manage appointments with integrated online booking
Technical issues and contact us
Troubleshoot technical and speed issues with your site
Templates and design
Learn how to customize fonts, colors, and other design features
Tips and advice
Read our best practices, tips, and tricks for getting the most out of Squarespace
Video Studio
Create videos to market your business on social
Learn by video
All About Images
7 videos
Introducing Commerce
4 videos
Build your first Squarespace site
1 video
Your Pages & Navigation
7 videos
See all videos
Community forums
Join our active community of Squarespace users and professionals for advice, inspiration, and best practices.
Squarespace Forum
Squarespace webinars
Circle Forum
Free online sessions where you'll learn the basics and refine your Squarespace skills. Everyone is welcome—no website required.
Upcoming Webinars
Hire an Expert with Marketplace
Squarespace Experts can help you polish an existing site, or build a new one from scratch.
Browse Experts
Can't find what you're looking for?
We'll help you find an answer or connect you with Customer Support through live chat or email.
Contact Us
No results
A person holding a smart phone and looking at Colima's website
A Squarespace website example
A sample domain name for a Squarespace website
A screenshot of Google Workspace toolbar
A screenshot of the Commerce product in the Squarespace platform
A sample imagery for sending email campaigns
A screenshot of the Acuity product in the Squarespace platform
A screenshot of the member area product in the Squarespace platform
A screenshot of the Video Studio mobile app
An abstract photo of shapes and colors
A pair of white shoes
An iPad showcasing an e-commerce website built with Squarespace
A person holding a smart phone and looking at a website built with Squarespace
A screenshot of editing tools on the Squarespace platform
Examples of questions in the Squarespace Community Forum
An example of a Squarespace Expert's bio
A Squarespace website with the Squarespace Customer Service Chatbot open on the screen
Close
How would you rate your experience with the Help Center?
Somewhat dissatisfied
Very dissatisfied
Neither satisfied nor dissatisfied
Somewhat satisfied
Feedback
Very satisfied
Next
Can you tell us why? (Optional)
How was your experience looking for help today?
Very difficult
Somewhat difficult
Neither easy nor difficult
Somewhat easy
Very easy
Why's that? (Optional)
I'm not sure
Did you find the answer you were looking for in the Help Center?
No, my issue was not resolved
I found it elsewhere
Yes, partially
Yes, completely
Where did you best find your answer?
Select
Video
Guide
Webinars
Forum
Other
Thanks for your feedback
Acuity Scheduling
Can’t log in?
I don’t have an account
Log in
Log into your account so we can customize your experience.
Which account do you need help with today?
Community Forum
Get help from our community on advanced customizations.
Explore the Forum
Webinars
Sign up for an interactive session where our experts walk you through Squarespace basics.
Join a Webinar
Can't find what you're looking for?
We'll help you find the answer or connect with an advisor.
Contact Us
Get help from our community
Get help from our community on advanced customizations.
search in the forums
Hire a Squarespace Expert
Stand out online with the help of an experienced designer or developer.
get matched
In this guide
Was this guide helpful?
People also viewed
Accessing this feature
Note
Tip
Did you find the information you were looking for?
Still Browsing
Thank you for your feedback.
Learn with videos
Learn best practices, train yourself, and be confident you're getting the most out of Squarespace.
Recommended
Bite-sized Tutorials
Connect with us on Youtube
More
Subscribe
Topic
Video Series
Find even more resources to help grow your business on our Youtube channel.
View Help Guide
See All
Error copying text to clipboard
Successfully copied text to clipboard
Copy
In this guide
Your form was submitted successfully!
A confirmation email has been sent to your address. We will get back to you as soon as we can.
return to Squarespace
Can’t find what you need? Here’s how to contact us.
With priority support, you’ll skip the line and get your request answered first.
Email Us
Live Chat
Send us a message and read our answer when it’s convenient for you.
Real-time conversations and immediate answers from our award-winning Customer Support team.
24 hours a day
7 days a week
Monday to Friday
4am to 8pm EST
Monday to Friday
4am to 8pm EDT
send an email
start live chat
Live chat currently unavailable.
{"schedules":[{"id":50095,"name":"Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2014-10-03T22:10:16Z","updated_at":"2025-04-17T16:23:12Z","intervals":[{"start_time":1200,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":360000418191,"name":"Social Team Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-01T09:34:47Z","updated_at":"2020-09-03T13:07:03Z","intervals":[{"start_time":240,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640},{"start_time":8880,"end_time":10080}]},{"id":360000421112,"name":"Account Management VIP Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-29T20:18:51Z","updated_at":"2021-03-03T10:38:13Z","intervals":[{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995548166541,"name":"Live Chat Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:10:42Z","updated_at":"2025-06-04T15:39:08Z","intervals":[{"start_time":1140,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":5995587746445,"name":"Live Chat AUS/NZ Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:12:38Z","updated_at":"2025-06-04T15:39:21Z","intervals":[{"start_time":1140,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]},{"id":18405093826701,"name":"[Inactive] Live Chat Acuity Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2023-08-10T16:06:56Z","updated_at":"2024-04-29T14:57:38Z","intervals":[{"start_time":1680,"end_time":2610},{"start_time":3120,"end_time":4050},{"start_time":4560,"end_time":4920},{"start_time":5220,"end_time":5340},{"start_time":5400,"end_time":5490},{"start_time":6000,"end_time":6360},{"start_time":6420,"end_time":6600},{"start_time":6660,"end_time":6780},{"start_time":6840,"end_time":6930},{"start_time":7440,"end_time":8370}]},{"id":21322019776781,"name":"Email - IntouchCX (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:54:21Z","updated_at":"2024-04-29T14:59:04Z","intervals":[{"start_time":960,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":7980}]},{"id":21322160612877,"name":"Email - 24/7 teams (COSO-3757)","time_zone":"Eastern Time (US & Canada)","created_at":"2023-11-14T14:59:39Z","updated_at":"2024-04-29T14:59:13Z","intervals":[{"start_time":0,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640},{"start_time":8640,"end_time":10080}]},{"id":25217370917901,"name":"Product Support Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2024-03-21T17:12:42Z","updated_at":"2024-05-07T11:37:22Z","intervals":[{"start_time":1620,"end_time":2700},{"start_time":3060,"end_time":4140},{"start_time":4500,"end_time":5580},{"start_time":5940,"end_time":7020},{"start_time":7380,"end_time":8460}]},{"id":26294188481165,"name":"Live Chat - CUSU & HVCS (COSO-4219)","time_zone":"Eastern Time (US & Canada)","created_at":"2024-04-29T14:59:37Z","updated_at":"2025-06-04T15:39:39Z","intervals":[{"start_time":1680,"end_time":2610},{"start_time":3120,"end_time":4050},{"start_time":4560,"end_time":5490},{"start_time":6000,"end_time":6930},{"start_time":7440,"end_time":8370}]},{"id":28799929362829,"name":"Live Chat - Acuity","time_zone":"Eastern Time (US & Canada)","created_at":"2024-07-29T17:52:26Z","updated_at":"2025-06-04T15:39:47Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"}